Unified Communications System Engineer (UCSE) V1.3

Revision: TE1211_20060318

Course Length:

4 Days

Course Description:

This course covers all of the topics necessary for installation, configuration, operation and maintenance of a Cisco Unity 4.0 system in either a stand-alone voice mail or unified messaging environment. UCSE provides best practice information for installation, upgrades, and technical level system set up.

Who Should Attend:

Customers and channel partners/ resellers will benefit from this course.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Identify if a system meets the minimum hardware requirements for a Cisco Unity system.
• Determine if a voice board that has a particular hardware set up is correct for a Cisco Unity system.
• Determine if a voice board that has a particular hardware set up is correct for a Unity Bridge system.
• Describe Cisco’s various unified communications architectures.
• Describe the software needed to perform a successful installation of the unified products.
• Install the Cisco Unity system.
• Describe uses of CUSPA & CUICA.
• Describe upgrade process for unified communications products.
• Describe the integration of Cisco’s various unified communications systems.
• Choose which scenarios would use blind addressing in Cisco Unity.
• Describe how messages are delivered/directories replicated.
• Describe how SMTP, AMIS, VPIM, and the Cisco Unity Bridge are used to deliver messages.
• Describe addressing options in Cisco Unity.
• Describe the advantages of Cisco Unity's networking capabilities.
• Create and use Internet, AMIS, VPIM, and Bridge Subscribers.
• Describe and be able to use the basic tools provided in Unity.

Prerequisites:

Students should have a solid understanding of Microsoft Windows 2000 and Exchange 5.5 or Exchange 2000 (MCSE recommended). They should also be able to program at least one manufacturer's telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definitiy series, etc.) Participants should have a working knowledge of commonly used networking terms and topologies; the basic functions of a network protocol; fundamental network device; the OSI reference model; use of Windows 95/NT to run multiple applications; accessing the Internet or an intranet; and binary and hexadecimal numbering.

Course Outline:

• Chapter 1: Course Introduction
• Chapter 2: Unified Communications System Hardware
• Chapter 3: Unified Communications Software
• Chapter 4: Telephone System Integration
• Chapter 5: Networking
• Chapter 6: System Tools / Troubleshooting