Cisco ICM/NAM System Administration
Revision: TE1213_20060318
Course Length:
4 Days
Course Description:
This course provides ICM System Administrators, Maintenance personnel and Cisco partners the knowledge and experience necessary to install, set-up, support and troubleshoot the Cisco ICM/NAM system. Students will install and configure: Windows 2000 SQL Server, and associated Service Packs along with the Cisco ICM software including the optional products for Application Gateway; WebView Servers and a Historical Data Server. The course is designed so that the ICM software is installed in a NAM environment (one NAM enterprise and two Customer ICM enterprises) to give students the experience of installing multiple ICM Instances. Through the use of various monitoring and testing utilities, (the process Log files) students will be able to identify, analyze, and diagnose various system alarms and events.
Who Should Attend:
System Engineers, Channel Partners/Resellers, and Customers will benefit from this course.
Benefits of Attendance:
Upon completion of this course, students will be able to:
- Describe ICM system components, their functions, and processes that run on the System Components.
- Install the needed third party software for proper ICM operation.
- Install the ICM System Software in a duplexed and NAM environment.
- Use ICM tools for basic System Administration and Troubleshooting.
Prerequisites:
Students should have taken the ICM Product Training Course (Recommend 3 - 6 months experience working with the Cisco ICM system), have a STRONG working knowledge of MS Windows-NT Server and a STRONG working knowledge of TCP/IP networking.
Course Outline:
- Chapter 1: ICM Deployment Planning
- Chapter 2: ICM Functional Description
- Chapter 3: ICM 5.0 Third Party Software
- Chapter 4: Installing NAMSP Instance
- Chapter 5: Configuring NAMSP
- Chapter 6: Installing ACME Instance
- Chapter 7: Configuring ACME
- Chapter 8: Installing BUZCO Instance
- Chapter 9: Tools