Cisco Unified Communications System Administrator (UCSA) V1.3

Revision: TE1220_20060318

Course Length:

2 Days

Course Description:

The aim of this course is to produce competent administrators of the Cisco Unity products. It is the initial class in a two class series, the other being Cisco Unified Communications System Engineer. As such it lays a successful foundation for participation in the Engineer course because a student must understand the products? features and how to use them before being able to install, configure, maintain and troubleshoot them. The class partially prepares a student to take the Unity System Engineer exam. The course is designed so that the ICM software is installed in a NAM environment (one NAM enterprise and two Customer ICM enterprises) to give students the experience of installing multiple ICM Instances. Through the use of various monitoring and testing utilities, (the process Log files) students will be able to identify, analyze, and diagnose various system alarms and events.

Who Should Attend:

Customer Channel Partners/Resellers will benefit from this course.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Describe the minimum hardware requirements necessary for that particular unified communications component system.
• Describe the software configuration necessary to build that particular unified communications component system.
• List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
• Correctly identify the standard features of a Cisco Unity system.
• Correctly identify the standard features of a Personal Assistant system.
• Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook and Active Assistant.
• Efficiently manage the account using both the telephone and the desktop tools provided.
• Organize them in the correct order according to best practices.
• Organize them in the correct order according to best practices.
• Correctly choose whether to make them an Internet subscriber or a Unity subscriber.
• Create and use Internet Subscribers.
• Choose the correct actions that Cisco Unity performs when a subscriber account is deleted.
• Choose the correct actions that Personal Assistant performs when a subscriber account is deleted.

Prerequisites:

A working knowledge of Windows 2000 and Exchange 2000 or the Lotus Domino messaging environment is required. A working knowledge of the features, benefits and programming of at least one manufacturer's PBX (CallManager preferred) is also required.

Course Outline:

• Chapter 1: Course Introduction
• Chapter 2: Product Overview
• Chapter 3: Features
• Chapter 4: Console Tour
• Chapter 5: System Setup
• Chapter 6: Preparing For Subscribers
• Chapter 7: Adding And Deleting Subscribers
• Chapter 8: System Customization
• Chapter 9: Call Handlers & Interview Handlers
• Chapter 10: System Maintenance