IP Telephony Troubleshooting v4.0
Revision: TE1230_20060318
Course Length:
5 Days
Course Description:
IPTT v4.0 practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification. The course revision number is skipping from v2.0 to v4.0 to acknowledge that both the Unity and the Call Manager software used in the course are revisions 4.
Who Should Attend:
Employees, Channel Partner/Reseller, and Customers will benefit from this course.
Benefits of Attendance:
Upon completion of this course, students will be able to:
- Apply troubleshooting methods to resolve issues in complex IPT networks.
- Troubleshoot common Call Manager configuration, integration, and operation problems.
- Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools.
- Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks.
- Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods.
- Troubleshoot common Unity configuration, integration, and operation issues and problems.
- Employ Cisco TAC as a troubleshooting/escalation tool.
Prerequisites:
Experience with CCNA, QOS or DQOS is required. Experience with CVOICE and CIPT is recommended. Participants should have a working knowledge of commonly used networking terms and topologies; the basic functions of a network protocol; fundamental network device; the OSI reference model; use of Windows 95/NT to run multiple applications; accessing the Internet or an intranet; and binary and hexadecimal numbering.
Course Outline:
- Chapter 1: Applying Troubleshooting Methods
- Chapter 2: Troubleshooting CallManager, Network, Signaling, And Dial Plans
- Chapter 3: Troubleshooting The CallManager Signaling Architecture
- Chapter 4: Troubleshooting AVVID Components
- Chapter 5: Troubleshooting Network Infrastructure
- Chapter 6: Applying Quality Of Service In VOIP Networks
- Chapter 7: Troubleshooting Unity Voice Mail Systems
- Chapter 8: Escalating Trouble Tickets To TAC