Microsoft Outlook 2003: Level 2

Revision: TE1324_20060318

Course Length:

1 Day

Course Description:

Students will learn the necessary skills needed to customize the Outlook environment, calendars, and mail messages so that they meet specific needs. They will also learn how to track, share, assign, and quickly locate various Outlook items. This course is one of a series that addresses Microsoft Office Specialist (Office Specialist) skill sets. The Office Specialist program is for individuals who use Microsoft’s business desktop software and who seek recognition for their expertise with specific Microsoft products. Certification candidates must pass one or more proficiency exams in order to earn Office Specialist certification.

Who Should Attend:

This course is designed for experienced Outlook users who need to learn how to customize their environment, calendar, and mail messages to meet their specific needs and who wish to track, share, assign, and quickly locate various Outlook items.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Track work activities using the Outlook Journal.
• Customize the calendar by setting various calendar options.
• Modify message options.
• Make folder information available to other Outlook users.
• Assign and track tasks.
• Customize the Outlook environment.
• Sort, find and color-code items in your mailbox and calendar.

Prerequisites:

Before taking this course, students are required to take Windows XP Professional: Level 1, Windows XP Professional: Level 2, Windows XP: Introduction or Windows 2000: Introduction, and Microsoft Outlook 2003: Level 1.

Course Outline:

• Chapter 1: Tracking Work Activities Using The Journal
  1. Recording a Journal Entry Automatically
  2. Manually Recording a Journal Entry
  3. Modifying a Journal Entry
• Chapter 2: Setting Calendar Options
  1. Setting Work Days and Times
  2. Displaying Other Time Zones
  3. Setting Free/Busy Options
• Chapter 3: Setting Message Options
  1. Modifying Message Settings
  2. Modifying Delivery Options
  3. Modifying Message Formats
  4. Notifying Others that You will be Out of the Office
  5. Creating and Modifying a Distribution List
  6. Inserting a Hyperlink
• Chapter 4: Sharing Folder Information
  1. Specifying Folder Permissions
  2. Accessing Another User's Folder
  3. Delegating Access To Folders
• Chapter 5: Managing Tasks
  1. Assigning a Task
  2. Replying to a Task Request
  3. Sending a Task Update
  4. Tracking Assigned Tasks
• Chapter 6: Customizing Outlook
  1. Customizing the Toolbar
  2. Creating a New Toolbar
  3. Customizing the Menu
  4. Creating a Folder Home Page
• Chapter 7: Locating Outlook Items
  1. Sorting Messages Using Multiple Criteria
  2. Finding Messages
  3. Finding Messages Using Multiple Criteria
  4. Filtering Messages
  5. Organizing Messages
  6. Managing Junk Email
• Appendix A: Using Public Folders
• Appendix B: Microsoft Office Specialist Program