Leadership and Interpersonal Skills I

Revision: TE2715_20071217

(5.65 KB) View, Download, or Print Catalog as a PDF.

Course Length:

2 Days

Course Description:

This course covers the basics of project leadership and interpersonal skills including the role of the team leader, the roles of team members, interacting with customers, managing conflict, and demonstrating accountability.

Who Should Attend:

This course is specifically developed to support Project Managers who need to meet the Federal Acquisition Certification for Program and Project Management (FAC-P/PM) program core training requirements.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Apply effective oral and written communications
• Describe the roles and functions of membership in a working group or project oriented team
• Demonstrate satisfactory customer service
• Explain conflict management
• Demonstrate accountability for results

Prerequisites:

There are no prerequisites for this course.

Course Outline:

• Introduction to Leadership
  1. Overview
  2. Definition
  3. Relevance
  4. Key Concepts
• Roles and Characteristics of the Leader
  1. Leadership versus Management
  2. Problem Solving
  3. Conflict Management
  4. Interpersonal Skills
  5. Resilience
  6. Flexibility
  7. Accountability
  8. Communications
  9. Written
  10. Verbal
  11. Customer Service
• Communication Styles
  1. Introduction to DISC
  2. Knowing your DISC type
  3. Determining the DISC types of others
  4. Using DISC to improve communication
• Interpersonal Skills
  1. Understanding, courtesy, tact, empathy
  2. Developing and maintaining relationships
  3. Dealing with difficult people
  4. Relating to people from varied backgrounds
  5. Sensitivity to individual differences
• Written Communication
  1. Defined
  2. Modes and Methods
  3. Context
  4. Intended Outcomes
  5. Confirming Outcomes
• Verbal Communication
  1. Defined
  2. Modes and Methods
  3. Context
  4. Speaking and Listening Skills
  5. One-on-one Meetings
  6. Structuring Meetings
  7. Managing Meetings
  8. Tracking Meetings
• Written Communications
  1. Designing Written Reporting Systems
  2. Using Written Reporting Systems
  3. Adjusting and Evolving Reporting Systems
• Planning a Communication
  1. Selecting the Type of Communication
  2. Choosing the Formality of the Communication
  3. How to Confirm the Communication was Effective
• Managing Conflict
  1. Defining Conflict
  2. Locating Conflicts Early
  3. Root Cause Analysis
  4. Effective Conflict Resolution
  5. Ineffective Conflict Resolution
  6. Techniques for Resolving Conflict
  7. Communicating to Preempt Conflict
• Accountability
  1. Estabilishing Standards
  2. Objectives, Priorities, and Delegation
  3. Living Your Standards
  4. Owning Your Mistakes
  5. Working Within the System
  6. Resilience
• Customer Service
  1. Assess Needs
  2. Providing Assistance
  3. Resolving Problems
  4. Satisfying Expectations