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Course Length:
32 Hours
Course Description:
This course provides a hands-on experience in building and managing small teams in a project environment. Included in the course are the main ideas, processes, key steps, and indicators of how to build a high performing project support team that supports the quality, communications, and risk management processes used by project managers.
Who Should Attend:
This course is designed for team leads and anyone managing the completion of work for a project manager. The course will give you the information you need to make greater contributions to your project team, setup a smoother work environment, troubleshoot performance issues, provide coaching, and better understand the support requirements of your project managers.
Benefits of Attendance:
Upon completion of this course, students will be able to:
  • Comprehend Project Management theory, concepts, vocabulary, and processes.
  • Effectively lead, integrate, and support the project managers for whom they work.
  • Strengthen skills in team formation and management.
Prerequisites:
General management and supervisory experience is strongly suggested, but not required.
Course Outline:
  • Review of the Project Management Process
    1. The Project Management
    2. High Level Definition
    3. Intended Effects
    4. Key Roles and Responsibilities
    5. Project Planning Concepts
    6. Scoping the Project
    7. Work Breakdown Structure
    8. Network Diagram
    9. Activity Duration Estimates
    10. Resource Requirements
    11. Duration Estimation
    12. Schedule
    13. Cost Estimates
    14. Budgeting
    15. Earned Value Management Systems
    16. Quality
    17. Human Resources
    18. Communications
    19. Risk Management
  • Quality Management
    1. Overview of Project Quality Management
    2. Defining Quality
    3. Quality Models and Processes
    4. Quality Planning
    5. Quality Metrics
    6. Quality Checklists
    7. Process Improvement Plan
    8. Quality Assurance
    9. Tools and Techniques for Performing Quality Assurance
    10. Quality Audits
    11. Correcting Quality Problems Exercise
    12. Quality Control
    13. Quality Metrics
    14. Checklist Creation
    15. Inspection Techniques
  • Communications Management
    1. Integrating Teams
    2. Understanding, Courtesy, Tact, Empathy
    3. Different World Views
    4. Dealing with Difficult People
    5. One on One Communications
    6. Face to Face Skills
    7. Choosing the Time and Place
    8. Speaking and Listening Skills
    9. Meetings
    10. Information Dissemination
    11. Simple Systems
    12. Field Expedient Record Keeping
    13. Managing Team Members
    14. Issue Logs
    15. Resolved Issues
  • Risk Management
    1. Risk Management Overview
    2. How Project Managers Think About, Plan, and Execute Risk Management Plans
    3. Risk Identification
    4. Brain Storming Sessions
    5. SWOT
    6. Documentation Reviews
    7. Checklist Analysis
    8. Qualitative Analysis Skills
    9. Determining Probability
    10. Determining Impact
    11. Risk Categorization
    12. Determining Urgency
    13. Quantitative Risk Analysis
    14. Data Gathering: Interviewing, Probability Distributions, Expert Judgment, and Black Swans
    15. Risk Response Planning
    16. Avoidance, Acceptance, Transference, and Mitigation
    17. Risk Ownership
    18. Defining Triggers
    19. Elements of Response
    20. Keeping it Simple and Real
    21. Risk Monitoring and Control
    22. Evaluating your Performance
    23. Handling Surprises
    24. When to Go for Help