Course Length:

32 Hours

Course Description:

This course provides a hands-on experience in building and managing small teams in a project environment. Included in the course are the main ideas, processes, key steps, and indicators of how to build a high performing project support team that supports the quality, communications, and risk management processes used by project managers.

Who Should Attend:

This course is designed for team leads and anyone managing the completion of work for a project manager. The course will give you the information you need to make greater contributions to your project team, setup a smoother work environment, troubleshoot performance issues, provide coaching, and better understand the support requirements of your project managers.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Comprehend Project Management theory, concepts, vocabulary, and processes.
• Effectively lead, integrate, and support the project managers for whom they work.
• Strengthen skills in team formation and management.

Prerequisites:

General management and supervisory experience is strongly suggested, but not required.

Course Outline:

• Review of the Project Management Process
  1. The Project Management
  2. High Level Definition
  3. Intended Effects
  4. Key Roles and Responsibilities
  5. Project Planning Concepts
  6. Scoping the Project
  7. Work Breakdown Structure
  8. Network Diagram
  9. Activity Duration Estimates
  10. Resource Requirements
  11. Duration Estimation
  12. Schedule
  13. Cost Estimates
  14. Budgeting
  15. Earned Value Management Systems
  16. Quality
  17. Human Resources
  18. Communications
  19. Risk Management
• Quality Management
  1. Overview of Project Quality Management
  2. Defining Quality
  3. Quality Models and Processes
  4. Quality Planning
  5. Quality Metrics
  6. Quality Checklists
  7. Process Improvement Plan
  8. Quality Assurance
  9. Tools and Techniques for Performing Quality Assurance
  10. Quality Audits
  11. Correcting Quality Problems Exercise
  12. Quality Control
  13. Quality Metrics
  14. Checklist Creation
  15. Inspection Techniques
• Communications Management
  1. Integrating Teams
  2. Understanding, Courtesy, Tact, Empathy
  3. Different World Views
  4. Dealing with Difficult People
  5. One on One Communications
  6. Face to Face Skills
  7. Choosing the Time and Place
  8. Speaking and Listening Skills
  9. Meetings
  10. Information Dissemination
  11. Simple Systems
  12. Field Expedient Record Keeping
  13. Managing Team Members
  14. Issue Logs
  15. Resolved Issues
• Risk Management
  1. Risk Management Overview
  2. How Project Managers Think About, Plan, and Execute Risk Management Plans
  3. Risk Identification
  4. Brain Storming Sessions
  5. SWOT
  6. Documentation Reviews
  7. Checklist Analysis
  8. Qualitative Analysis Skills
  9. Determining Probability
  10. Determining Impact
  11. Risk Categorization
  12. Determining Urgency
  13. Quantitative Risk Analysis
  14. Data Gathering: Interviewing, Probability Distributions, Expert Judgment, and Black Swans
  15. Risk Response Planning
  16. Avoidance, Acceptance, Transference, and Mitigation
  17. Risk Ownership
  18. Defining Triggers
  19. Elements of Response
  20. Keeping it Simple and Real
  21. Risk Monitoring and Control
  22. Evaluating your Performance
  23. Handling Surprises
  24. When to Go for Help