Course Length:

24 Hours

Course Description:

This course provides a high level overview of project communications management, quality management, and risk management. Included in the course are the main ideas, processes, key steps, and indicators of how well a project is performing in each of these areas. For each topic covered there is a detailed inventory of steps that can be used to structure and inspect the performance of a project manager or project management team.

Who Should Attend:

This course is specifically developed to support Project Managers who need to meet the Federal Acquisition Certification for Program and Project Management (FAC-P/PM) program core training requirements.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Comprehend Project Management theory, concepts, vocabulary, and processes.
• Effectively lead, integrate, and support the projects they manage.
• Strengthen skills in planning, communications, quality, risk, and leadership.

Prerequisites:

There are no prerequisites for this course.

Course Outline:

• Review of the Project Management Process
  1. The Project Management
  2. High Level Definition
  3. Intended Effects
  4. Key Roles and Responsibilities
  5. Project Planning Concepts
  6. Scoping the Project
  7. Work Breakdown Structure
  8. Network Diagram
  9. Activity Duration Estimates
  10. Resource Requirements
  11. Duration Estimation
  12. Schedule
  13. Cost Estimates
  14. Budgeting
  15. Earned Value Management Systems
  16. Quality
  17. Human Resources
  18. Communications
  19. Risk Management
• Quality Management
  1. Overview of Project Quality Management
  2. Defining Quality
  3. Evolution of Current Quality Thinking
  4. Quality Models and Processes
  5. Quality Planning
  6. Tools and Techniques for Quality Planning
  7. Quality Management Plan
  8. Quality Metrics
  9. Quality Checklists
  10. Process Improvement Plan
  11. Performing Quality Assurance
  12. Introduction to Performing Quality Assurance
  13. Tools and Techniques for Performing Quality Assurance
  14. Quality Planning Tools and Techniques
  15. Quality Audits
  16. Project Management Plan Updates Exercise
  17. Performing Quality Control
  18. Quality Metrics, Quality Checklists, Organizational Process Assets, Work Performance Information, Approved Change Requests, and Deliverables
  19. Tools and Techniques for Performing Quality Control
• Communications Management
  1. Interpersonal Skills
  2. Understanding, Courtesy, Tact, Empathy
  3. Developing and Maintaining Relationships
  4. Dealing with Difficult People
  5. Modes and Methods of Communication
  6. Intended Outcomes
  7. Confirming Outcomes
  8. Verbal Communication
  9. Speaking and Listening Skills
  10. Meetings
  11. Communications Planning
  12. Introduction to Communications Planning
  13. Communications Requirements Analysis
  14. Communications Management Plan Exercise
  15. Information Distribution
  16. Introduction to Information Distribution
  17. Information Gathering and Retrieval Systems
  18. Information Distribution Methods
  19. Managing Stakeholders
  20. Inputs to Managing Stakeholders
  21. Tools and Techniques for Managing a Stakeholder
  22. Issue Logs
  23. Resolved Issues
• Risk Management
  1. Risk Management Planning
  2. Determining How to Approach, Plan, and Execute Project Risk Management Activities
  3. Outputs of Risk Management Planning
  4. Risk Identification
  5. Tools and Techniques for Risk Management Planning
  6. Documentation Reviews
  7. Checklist Analysis
  8. Assumptions Analysis
  9. Qualitative Risk Analysis
  10. Tools and Techniques for Qualitative Risk Analysis
  11. Risk Probability and Impact Assessment
  12. Probability and Impact Matrix
  13. Risk Data Quality Assessment
  14. Risk Categorization
  15. Risk Urgency Assessment
  16. Quantitative Risk Analysis
  17. Tools and Techniques for Qualitative Risk Analysis
  18. Data Gathering and Representation Techniques Including Interviewing, Probability Distributions, and Expert Judgment
  19. Quantitative Risk Analysis and Modeling Techniques
  20. Risk Response Planning
  21. Strategies for Negative Risks or Threats Including Avoidance, Transference, and Mitigation
  22. Strategies for Positive Risks or Opportunities Including Exploiting, Sharing, and Enhancing
  23. Strategies for Both Threats and Opportunities Including Acceptance
  24. Contingent Response Strategy
  25. Risk Monitoring and Control
  26. Risk Reassessment
  27. Risk Audits
  28. Variance and Trend Analysis
  29. Technical Performance Measurement
  30. Reserve Analysis