Course Length:

40 Hours

Course Description:

This course covers the core skills of Program Management and Leadership. It prepares program managers to make the key shift in focus from project level management to program level management. This course assumes a high level of hand on experience in management, project management, or other leadership positions.

Who Should Attend:

This course is for Program Managers who need to meet the Federal Acquisition Certification for Program and Project Management (FAC-P/PM) program core training requirements.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Understand the elements of programs which need to be managed to deliver quality, affordable, and supportable programs.
• Describe and define the key concepts of the program management process.
• Explain the program management life cycle.
• Manage a department/agency effort that identifies, assesses, and prioritizes needed mission-oriented capabilities.
• Describe the roles and functions of membership in a program team.

Prerequisites:

Students should have at least four years of program or project management experience on federal projects and/or programs.

Course Outline:

• The Program Management Process
  1. High Level Definition
  2. Intended Effects
  3. Key Roles and Responsibilities
  4. Stages of Progression
  5. Structuring the Manager’s Activities
• The Standard For Program Management
  1. Benefits Management
  2. Stakeholder Management
  3. Program Governance
• Benefits Administration Concepts
  1. Identification
  2. Structure
  3. Strategic Alignment
• Program Components
  1. Projects
  2. Baseline
  3. Resource Requirements
  4. Parameters
  5. Integrated Planning
• Total Cost of Ownership
  1. Defining
  2. Quantifying
  3. Estimation
  4. Role in Life Cycle Costing
• Risk Management
  1. Overview
  2. Process
  3. Risk Identification Techniques
  4. Risk Valuation
  5. Management Reserves
• Program Leadership
  1. Overview
  2. Definition
  3. Relevance
  4. Key Concepts
• Roles And Activities In Program Level Environments
  1. Leadership versus Management
  2. Problem Solving
  3. Conflict Management
  4. Interpersonal Skills
  5. Resilience
  6. Flexibility
  7. Accountability
  8. Written and Verbal Communications
  9. Executive Reporting
• Interpersonal Skills
  1. Understanding, Courtesy, Tact, Empathy
  2. Developing and Maintaining Relationships
  3. Dealing with Difficult People
  4. Relating to People from Varied Backgrounds
  5. Sensitivity to Individual Differences
• Managing Conflict
  1. Defining Conflict
  2. Locating Conflicts Early
  3. Root Cause Analysis
  4. Effective Conflict resolution
  5. Ineffective Conflict Resolution
  6. Techniques for Resolving Conflict
  7. Communicating to Preempt Conflict
• Accountability
  1. Establishing Standards
  2. Objectives, Priorities, and Delegation
  3. Living Your Standards
  4. Owning Your Mistakes
  5. Working Within the System
  6. Resilience
• Managing Project Mangers
  1. Setup for Success
  2. Capacity Planning
  3. Levels of Detail
  4. Freedom of Movement
  5. Autonomy
• Evaluating Project Managers
  1. Performance Competencies
  2. Performance Criteria
  3. The Five Units of Competence
  4. Personal Competencies
  5. Communications
  6. Leadership
  7. Managing
  8. Cognitive Ability
  9. Effectiveness
  10. Professionalism
• Developing Project Managers Assessment Rigor
  1. Performance Assessment
  2. Competence Development
  3. Support