Course Length:

5 Days

Course Description:

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is an instructor-led training course that is presented by Cisco training partners to customers who use Cisco products. This five-day course is designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP® certification. This course is a component of the CCNP curriculum. The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the students will have increased their skill level and developed a set of best practices that are based on their own experience and the experiences of other students and that they can take back to their organizations.

Who Should Attend:

The primary audience for this course are network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks. The typical job roles for this type of professional are network engineer, network operations center (NOC) technical support personnel, or help desk technicians.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Practice maintenance procedures and fault resolution in switching-based environments
• Practice maintenance procedures and fault resolution in routing-based environments
• Practice maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise networks

Prerequisites:

Students must have Cisco CCNA® certification. In addtion to CCNA certification, it is recommended that the student have practical experience in installing, operating, and maintaining Cisco routers and switches in an enterprise environment. Students should also have knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) and Implementing Cisco IP Routing (ROUTE) courses or have equivalent skills and knowledge.

Course Outline:

• Module 1: Planning Maintenance for Complex Networks
  1. Lesson 1: Applying Maintenance Methodologies
  2. Lesson 2: Common Maintenance Processes and Procedures
  3. Lesson 3: Network Maintenance Tools, Applications, and Resources
  4. Lab 1-1: Lab Access
• Module 2: Planning Troubleshooting Processes for Complex Enterprise Networks
  1. Lab 2-1: Introduction to Troubleshooting
  2. Lesson 1: Lab 2-1 Debrief
  3. Lesson 2: Applying Troubleshooting Methodologies
  4. Lesson 3: Planning and Implementing Troubleshooting Procedures
  5. Lesson 4: Integrating Troubleshooting into the Network Maintenance Process
• Module 3: Maintenance and Troubleshooting Tools and Applications
  1. Lesson 1: Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
  2. Lesson 2: Using Specialized Maintenance and Troubleshooting Tools
  3. Lab 3-1: Maintenance and Troubleshooting Tools
  4. Lesson 3: Lab 3-1 Debrief
• Module 4: Maintaining and Troubleshooting Campus Switching-Based Solutions
  1. Lesson 1: Troubleshooting VLANs
  2. Lesson 2: Troubleshooting Spanning Tree
  3. Lab 4-1: Layer 2 Connectivity and Spanning Tree
  4. Lesson 3: Lab 4-1 Debrief
  5. Lesson 4: Troubleshooting Switched Virtual Interfaces and Inter VLAN Routing
  6. Lesson 5: Troubleshooting FHRPs
  7. Lab 4-2: Layer 3 Switching and First-Hop Redundancy
  8. Lesson 6: Lab 4-2 Debrief
  9. Lesson 7: Troubleshooting Performance Problems on Switches
  10. Lesson 8: References to Additional Campus Switching Technologies in E-Learning
• Module 5: Maintaining and Troubleshooting Routing-Based Solutions
  1. Lesson 1: Troubleshooting Network Layer Connectivity
  2. Lesson 2: Troubleshooting EIGRP
  3. Lab 5-1: Layer 3 Connectivity and EIGRP
  4. Lesson 3: Lab 5-1 Debrief
  5. Lesson 4: Troubleshooting OSPF
  6. Lesson 5: Troubleshooting Route Redistribution
  7. Lab 5-2: OSPF and Route Redistribution
  8. Lesson 6: Lab 5-2 Debrief
  9. Lesson 7: Troubleshooting BGP
  10. Lab 5-3: Border Gateway Protocol
  11. Lesson 8: Lab 5-3 Debrief
  12. Lesson 9: Troubleshooting Performance Problems on Routers
  13. Lab 5-4: Router Performance
  14. Lesson 10: Lab 5-4 Debrief
  15. Lesson 11: References to Additional Troubleshooting on NAT and DHCP in E-Learning
• Module 6: Maintaining and Troubleshooting Network Security Solutions
  1. Lesson 1: Troubleshooting Security Features
  2. Lab 6-1: Introduction to Network Security
  3. Lesson 2: Lab 6-1 Debrief
  4. Lesson 3: Security Features Review
  5. Lab 6-2: Cisco IOS Security Features
  6. Lesson 4: Lab 6-2 Debrief
  7. Lesson 5: References to Additional Security Troubleshooting in E-Learning
• Module 7: Maintaining and Troubleshooting Integrated, Complex Enterprise Networks
  1. Lesson 1: Troubleshooting Complex Environments
  2. Lab 7-1: Troubleshooting Complex Environments
  3. Lesson 2: Lab 7-1 Debrief