CCMSA v6.0 - Cisco Communications Manager System Administration

Revision: TE5201_20080405

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Course Length:

3 Days

Course Description:

Cisco Communications Manager System Administration v6.0 (CCMSAv6.0) course focuses on the basic administration of the Cisco Communications Manager product and the devices that register to the Cisco Communications Manager. The course is 40% hands-on laboratory exercises that challenge the student to configure IP Phones, voice gateways, media resources such as Music on Hold, conference and transcoders as well as Call Admission Control.

Who Should Attend:

The target audience for this course combination would be first and second level customer support personnel. The course will teach basic function and programming for Cisco Communications Manager 6.0. This course is equally beneficial to personnel with either data or voice backgrounds.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Identify and describe the UC architecture, hardware, and software.
• Access the online administration guide to perform Moves, Adds, and Changes to IP phones, voice gateways, and Call Admission Control components of a Unified Communications solution.
• Access the online administration guide to configure Music on Hold, conference resources, media termination points, and transcoders then allocate these resources to devices as needed.
• Provide level one support to IP Phone users.

Prerequisites:

The knowledge and skills a learner must have before attending this course include basic networking and telephony knowledge.

Course Outline:

• Cisco Unified Communications Manager
  1. Communications Manager Functions
  2. Operating System, Database and Supporting Applications
  3. Cluster Definition
  4. Intra-cluster Communication
  5. Clustering Options
  6. Cisco Communications Manager Components
  7. Deployment Models
  8. Backing up the Communications Manager
  9. Lab 1-1: Performing General Administration
  10. Lab 1-2: Configuring Cisco Unified Communications Manager 6.0 Basic Settings
• System Configuration
  1. Access to Communications Manager Administration
  2. MLA - Multi Level Administration
  3. System Parameter
  4. Auto-registration
  5. Cisco IP Phones
  6. IP Phone Models
  7. Phone Button Templates
  8. Softkey Templates
  9. Registration Process
  10. Basic Phone and Directory Number Configuration
  11. Lab 2-1: Configuring Cisco Unified Communications Manager to Support Cisco IP Phones
• Route Plan Basics
  1. External Call Routing
  2. Route Pattern Wildcards
  3. Digit Analysis
  4. Route Plan Configuration
  5. Lab 3-1: Configuring Basic Dial Plan Elements
• Advanced Route Plan
  1. Route Filters
  2. Discard Digits Instructions
  3. Transformation Masks
  4. Translation Patterns
  5. Transformation Patterns
  6. Route Plan Report
  7. Lab 4-1: Configuring Complex Dial Plan Elements
• Telephony Class of Service
  1. Partitions
  2. Calling Search Spaces
  3. Problems Addressed
  4. Time of Day Routing
  5. Lab 5-1: Implementing Calling Privileges and Restrictions
• Call Admission Control (CAC) and Survivable Remote Site Telephony (SRST)
  1. Why Call Admission Control?
  2. Distributed Call Processing CAC - Gatekeeper
  3. Centralized Call Processing CAC – Locations
  4. Survivable Remote Site Telephony (SRST)
  5. Automated Alternate Routing (AAR)
• Media Resources
  1. Media Resource Overview
  2. Conferencing Resources
  3. Media Termination Points
  4. Music On Hold Resources
  5. Annunciator Resources
  6. Media Resource Management
  7. Lab 7-1: Configuring Media Resources
• Communications Manager Features
  1. Call Park
  2. Call Pickup
  3. Callback
  4. Barge and Privacy
  5. Hunt List
  6. Cisco IP Phone Services
  7. Mobile Connect and Mobile Voice Access
  8. Lab 8-1: Configuring User Features
  9. Lab 8-2: Configuring Hunt Groups and Call Coverage
• LDAP Users
  1. Adding a User
  2. User Logon and Device Selection
  3. Call Forward
  4. Speed Dials
  5. Cisco IP Phone Services Subscription
  6. Personal Address Book
  7. Message Waiting Lamp Policy
  8. Personal Device Locale
  9. User Options Web Pages Locale
  10. Lab 9-1: Create/Associate Users
• Adding Individual Phone Profiles
  1. Phone Configuration Screens
  2. Directory Number Configuration Screens
• Bulk Administration Tool (BAT)
  1. Installation and Features
  2. Templates
  3. Creating .csv Files
  4. Adding and Updating
  5. Lab 10-1: Using the Cisco Unified Communications Manager Bulk Administration Tool