AUM v5.0 - Administering Unified Messaging

Revision: TE5202_20080405

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Course Length:

2 Days

Course Description:

The aim of the Administering Unified Messaging (AUM) v5.0 course is to produce competent administrators of the Cisco Unity product, up to and including Release 5.0. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. It is the initial course in a two-course series; the other is Implementing Unified Messaging (IUM). As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain, and troubleshoot the features. The class partially prepares a learner to take the Unified Communication for System Engineers exam (642-104).

Who Should Attend:

The primary audiences for this course are End-user system administrators, IP telephony specialized Channel Partners (Field Engineer 2 role), and Professional Services partners. The secondary audiences for this course are Channel Partner systems engineers and Cisco systems engineers.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Identify the components of the Cisco Unity system, describe their standard and optional features, and explain and how they integrate into a unified messaging system
• Identify the components of the Cisco Unity Connection system, describe their standard and optional features, and explain how they integrate with telephone systems
• Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates

Prerequisites:

Students should have a working knowledge of Microsoft Windows 2000, Microsoft Exchange 2000 or the IBM Lotus Domino messaging environment, and the features, benefits, and programming of at least one manufacturer’s PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred).

Course Outline:

• Course Introduction
  1. Lab Topology
  2. Hardware and Software Requirements
• Module 1: Cisco Unified Messaging Overview
  1. Introducing Cisco Unity
  2. Understanding Unified Messaging Integrations
  3. Understanding Cisco Unity Standard System Features
  4. Understanding Cisco Unity Standard User Features
  5. Understanding Cisco Unity Optional Features
• Module 2: Cisco Unity Connection Overview
  1. Introducing Cisco Unity Connection
  2. Positioning Cisco Unity Connection
  3. Understanding Cisco Unity Connection Integrations
  4. Understanding Unity Connection Standard Features
  5. Understanding Cisco Unity Connection Optional Features
• Module 3: Cisco Unified Messaging General Setup
  1. Using Cisco Unity
  2. Using the Cisco Unity Administrator
  3. Setting Up Cisco Unity
  4. Lab Exercise 3-1: Setting up Cisco Unity
• Module 4: Cisco Unified Messaging Subscriber Configuration
  1. Configuring Global Subscriber Settings
  2. Configuring Subscriber Accounts and Settings
  3. Using Call Handlers and Interview Handlers
  4. Lab Exercise 4-1: Preparing to Add Subscribers
  5. Lab Exercise 4-2: Working with Subscribers
  6. Lab Exercise 4-3: Creating an Audiotext Application
  7. Lab Exercise 4-4: Configuring Emergency Dial-Outs
• Module 5: Cisco Unified Messaging System Monitoring and Maintenance
  1. Monitoring a Cisco Unified Messaging System
  2. Maintaining a Cisco Unified Messaging System
  3. Managing Unified Messaging System Reporting
  4. Lab Exercise 5-1: Performing Unity System Monitoring and Maintenance