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Course Length:
3 Days
Course Description:
Communications Manager Administration (CMA) v8.5 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, phone features and services, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.5. The course is geared to individuals that will be using and managing the system and performing administration for level 1 and beginning level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.
Who Should Attend:
The primary audience for this course are phone network administrators, data system administrators, and entry-level network engineers. The secondary audience for this course includes those looking to gain a technical overview of Cisco Unified Communications Manager and those who need a preparatory course before taking CIPT1 and CIPT2.
Benefits of Attendance:
Upon completion of this course, students will be able to:
  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Explore the basic server configuration and administration
  • Describe user configuration and web interface
  • Explain the user configuration and functions and features in credential policies
  • Understand the configuration and features of the Disaster Recovery System to configure backups and perform a restore
  • Explain basic phone configuration options and the use of the Bulk Administration Tool (BAT)
  • Understand the purpose and function of Class of Control and the various configuration elements required for the traditional and line/device approach
  • Explain the route plan and on-net/off-net calling
  • Understand the various dial plan configuration elements, including translation patterns, route filters and various digit manipulation elements
  • Describe the various media resources, including conferencing, annunciators, music on hold (MOH), transcoding and media termination points (MTP)
  • Describe the basic phone features and use of hunt groups
  • Understand the phone service configuration
Prerequisites:
Students must have basic knowledge of the Windows desktop environment. They should also have basic knowledge of IP and networking or voice networks, but it is not required.
Course Outline:
  • Module 1: Introduction to IP Telephony
    1. Exploring IP Telephony
    2. Describing Deployment Models
  • Module 2: Defining the Basic Configuration
    1. Logging In to Cisco Unified Communications Manager
    2. Basic Server Configuration
    3. Describing User Administration
    4. Configuring DRS Backup and Restore Procedures
    5. Lab 2-1: Performing General Administration
    6. Lab 2-2: Configuring Basic Settings
    7. Lab 2-3: Backing Up and Restoring the Publisher
  • Module 3: User Administration
    1. Understanding User Configuration
    2. Using the User Web Pages
    3. Lab 3-1: Creating and Associating Users
  • Module 4: Preparing for Phone Registration
    1. Configuring System Parameters
    2. Supporting Cisco IP Phones
    3. Exploring Phone Registration and Cisco IP Phones
    4. Using the Bulk Administration Tool (BAT)
    5. Lab 4-1: Configuring the System to Support Cisco IP Phones
    6. Lab 4-2: Using the Cisco Unified Communications Manager BAT
  • Module 5: Configuring a Basic Route Plan
    1. Dial Plan Connectivity
    2. Creating a Route Plan
    3. Lab 5-1: Configuring Basic Dial Plan Elements
  • Module 6: Understanding Route Filters and Digit Manipulation
    1. Configuring Translation Patterns and Route Filters
    2. Understanding Digit Manipulation
    3. Understanding Multisite Features
    4. Lab 6-1: Configuring Complex Dial Plan Elements
  • Module 7: Class of Control
    1. Defining Class of Control
    2. Using Class of Control Features
    3. Lab 7-1: Implementing Calling Privileges and Restrictions
  • Module 8: Understanding Media Resources
    1. Defining Media Resources
    2. Exploring Media Resource Management
    3. Lab 8-1: Configuring Media Resources
  • Module 9: Describing CUCM Features
    1. Understanding Basic Features
    2. Exploring Hunt Groups
    3. Describing Phone Services
    4. Lab 9-1: Configuring User Features
    5. Lab 9-2: Configuring Hunt Groups and Call Coverage
    6. Lab 9-3: Configuring IP Phone Services