Skip Navigation Links

UCCXD v2.0 - Deploying Cisco Unified Contact Center Express v2.0

Revision: TE5303_20080405

Course Length:

5 Days

Course Description:

This course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting.

Who Should Attend:

This course is for Channel Partners / Resellers, Customers, and Employees.

Benefits of Attendance:

Upon completion of this course, students will be able to:

Prerequisites:

Students should have experience with internetworking fundamentals, basic IP telephony fundamentals, Cisco Unified Communications Manager deployments, Cisco IP Phones and Cisco IP Communicator, Contact Center Operations, Microsoft Windows Server 2000, 2003, XP, and MS SQL 2000, MSDE databases.

Course Outline: