Course Length:

1 Day

Course Description:

This intensive class will guide the student through the Project Quality Management process as defined by the Project Management Institute (PMI). Students will be introduced to industry best practices.

Who Should Attend:

This class is intended for any person functioning as a Project Manager or aspiring to be a Project Manager.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Effectively plan quality into their project.
• Effectively determine quality requirements as they pertain to the scope/requirements of the project.
• Perform quality assurance functions on their projects.
• Perform quality control functions on their projects.

Prerequisites:

Students should have taken the Project Management Overview, Project Scope and Requirements Management, and Project Time and Cost Management courses.

Course Outline:

• Chapter 1: Overview Of Project Quality Management
• Chapter 2: Quality Planning
  1. Introduction to Quality Planning
  2. Inputs to Quality Planning include: Enterprise Environmental Factors, Organizational Process Assets, and the Project Scope Statement
  3. Tools and Techniques for Quality Planning
  4. Cost-Benefit Analysis
  5. Benchmarking
  6. Design of Experiments
  7. Outputs of Quality Planning
  8. Quality Management Plan
  9. Quality Metrics
  10. Quality Checklists
  11. Process Improvement Plan
  12. Quality Baseline
  13. Project Management Plan Updates Exercise
• Chapter 3: Performing Quality Assurance
  1. Introduction to Performing Quality Assurance
  2. Inputs to Performing Quality Assurance include: Quality Management Plan, Quality Metrics, Process Improvement Plan, Work Performance Information, Approved Change Requests, Quality Control Measurements, Implemented Change Requests, Implemented Corrective Actions, Implemented Defect Repair, Implemented Preventive Actions
  3. Tools and Techniques for Performing Quality Assurance
  4. Quality Planning Tools and Techniques
  5. Quality Audits
  6. Process Analysis
  7. Quality Control Tools and Techniques
  8. Outputs of Performing Quality Assurance
  9. Requested Changes
  10. Recommended Corrective Actions
  11. Organizational Process Assets Updates
  12. Project Management Plan Updates Exercise
• Chapter 4: Performing Quality Control
  1. Introduction to Performing Quality Control
  2. Inputs to Performing Quality Control include: Quality Management Plan, Quality Metrics, Quality Checklists, Organizational Process Assets, Work Performance Information, Approved Change Requests, and Deliverables
  3. Tools and Techniques for Performing Quality Control
  4. Cause and Effect Diagrams
  5. Control Charts
  6. Flowcharting
  7. Histograms
  8. Pareto Charts
  9. Run Charts
  10. Scatter Diagrams
  11. Statistical Sampling
  12. Inspection
  13. Defect Repair Review
  14. Outputs of Performing Quality Control
  15. Quality Control Measurements
  16. Validated Defect Repair
  17. Quality Baseline Updates
  18. Recommended Corrective Actions
  19. Recommended Preventive Actions
  20. Requested Changes
  21. Recommended Defect Repair
  22. Organization Process Assets Updates
  23. Validated Deliverables
  24. Project Management Plan Updates