Course Length:

1 Day

Course Description:

This intensive course will guide the student through the Project Communications Management process as defined by the Project Management Institute (PMI).

Who Should Attend:

This class is intended for any person functioning as a Project Manager or aspiring to be a Project Manager.

Benefits of Attendance:

Upon completion of this course, students will be able to:

• Plan for the communications requirements of a project.
• Develop a Communications Plan.
• Understand how and what information to distribute.
• Understand and use Organizational Process Assets.
• Develop performance reports.
• Develop forecasts, change requests, and recommend corrective actions.
• Manage stakeholders.
• Resolve issues and update the Project Management Plan.
• Effectively listen.
• Effectively communicate using the written word.

Prerequisites:

Students should have taken the Project Risk Management, Project Scope and Requirements Management, and Project Time and Cost Management courses.

Course Outline:

• Chapter 1: Overview Of Project Communications Management
• Chapter 2: Communications Planning
  1. Introduction to Communications Planning
  2. Inputs to Communications Planning include: Enterprise Environmental Factors, Organizational Process Assets, the Project Scope Statement, and the Project Management Plan
  3. Tools and Techniques for Communications Planning
  4. Communications Requirements Analysis
  5. Communications Technology
  6. Outputs of Communications Planning
  7. Communications Management Plan Exercise
• Chapter 3: Information Distribution
  1. Introduction to Information Distribution
  2. Inputs to Information Distribution include: Communications Management Plan
  3. Tools and Techniques for Information Distribution
  4. Information Gathering and Retrieval Systems
  5. Information Distribution Methods
  6. The Lessons Learned Process
  7. Outputs of Information Distribution
  8. Organizational Process Assets
  9. Requested Changes Exercise
• Chapter 4: Performance Reporting
  1. Introduction to Performance Reporting
  2. Inputs to Performance Reporting include: Work Performance Information, Performance Measurements, Forecasted Completion, Quality Control Measurements, Approved Change Requests, and Deliverables
  3. Tools and Techniques for Performance Reporting
  4. Information Presentation Tools
  5. Performance Information Gathering and Compilation
  6. Status Review Meetings
  7. Time Reporting Systems
  8. Cost Reporting Systems
  9. Outputs of Performance Reporting
  10. Performance Reports
  11. Forecasts
  12. Requested Changes
  13. Recommended Corrective Actions
  14. Organizational Process Assets Updates Exercise
• Chapter 5: Managing Stakeholders
  1. Introduction to Managing Stakeholders
  2. Inputs to Managing Stakeholders include: Organizational Process Assets and the Communications Management Plan
  3. Tools and Techniques for Managing a Stakeholder
  4. Communications Methods
  5. Issue Logs
  6. Outputs of Managing Stakeholders
  7. Resolved Issues
  8. Approved Change Requests
  9. Approved Corrective Actions
  10. Organizational Process Assets Updates
  11. Project Management Plan